Apple launched a brand new function known as “Store with a Specialist by way of Video” to its on-line retailer final yr. This function permits clients to attach with an Apple specialist by way of one-way video when buying choose merchandise, such because the iPhone. Now, this performance extends to the Apple Retailer app on iOS.
Improved procuring expertise
The newest model 5.24 of the Apple Retailer app for iOS, launched on Thursday, consists of the “Store with a Specialist by way of Video” function, as famous within the launch notes. This function permits clients to obtain help through the buying course of via movies, with the choice of transcripts for many who require them.
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Described by Apple as a “reside procuring expertise,” the function is at the moment solely accessible to clients in the US.
Handy entry to knowledgeable help
Right this moment, Apple launched “Store with a Specialist by way of Video,” a brand new reside procuring expertise out there on apple.com for patrons within the US. This function permits clients to attach with a member of the retail group by way of of safe one-way video periods when buying an iPhone. By way of this service, clients can discover the newest fashions, uncover new options, and study varied affords equivalent to Apple Commerce-In, provider affords, switching to iOS, and financing choices.
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For patrons who don’t discover an out there session or want to entry the function after hours, they’ll contact a specialist by telephone or by way of chat help, out there 24 hours a day.
Constructive response from Apple officers
“We’re consistently on the lookout for methods to personalize the procuring expertise,” stated Karen Rasmussen, Apple’s director of on-line retail. “Procuring with a specialist by way of video permits our group to attach with clients and supply distinctive service, serving to them discover the right iPhone for his or her wants,” 9to5Mac reported.
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To entry the newest options, ensure you have the newest model of the Apple Retailer app put in in your machine.
